We ship via New Zealand Post which offers 3 kinds of services.
Caveat: If you select this option on Check Out, once the parcel is posted it is out of our hands as we cannot track it. To avoid the risk of losing your parcel (+/- 3%) you may select Economy Courier or Express Courier.
Airmail and Express Courier services are available to all countries. Economy Courier is only available to these countries:
Australia, Austria, Belgium, Brazil, Canada, China, Cook Islands, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, El Salvador, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Macau, Malaysia, Mexico, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Samoa, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tonga, UK, USA, Vanuatu, Uruguay and Vietnam..
Please note that our shop system is not smart enough to know this, but we will check orders and let you know if there's any problem. We apologise for any inconvenience that may cause our customers, but that is New Zealand Post for you.
To enable you to try our products without risk, we will accept returns for 30 days after you order, and refund the purchase price (not including shipping). Human nature being what it is, we have to impose some conditions:
1) Only one refund per customer. This means we will only refund one order (not one item)
2) No refunds for any items we specially order for you (eg special power plugs, etc)
3) For NEO-OCC cables, due to their expense, we can only offer 30-day returns on one cable
Here's what you need to do:
Mad Scientist Audio Ltd
1 Ellivani Rise